Frequently Asked Questions

Welcome to Sutton Streamline Logistics’ FAQ page. Here you will find answers to some of the most commonly asked questions about our services. If you have any other queries, please feel free to contact us.

What areas do you cover?

Sutton Streamline Logistics operates nationwide, with our headquarters in Surrey and expanding operations in London. We provide services across the UK and are continuously expanding our coverage area.

What types of goods do you transport?

We transport a wide range of goods, including commercial products, residential belongings, and specialised items like fragile electronics and high-value products. We also offer vehicle logistics services.

How can I get a quote for your services?

You can request by clicking on the “Get a Quote” button on our website. Our team will provide you with a detailed estimate based on your specific requirements.

What kind of transportation services do you offer?

We offer transportation services for both commercial and residential clients. This includes moving large volumes of products for businesses, residential moves, and the transport of specialised goods that require extra care.

Are your drivers experienced and reliable?

Yes, our drivers are highly experienced and have been handpicked by our manager, Gavin. They are trained to handle all types of goods with professionalism and care, ensuring a reliable and efficient service.

Do you provide real-time tracking for transported goods?

Yes, all our vehicles are equipped with GPS tracking systems. You can receive real-time updates on the status and location of your goods during transit.

What types of storage solutions do you offer?

We offer secure storage solutions for both commercial and residential needs. This includes storage for inventory, equipment, documents, and personal belongings. We also provide specialised storage for vehicles.

What are your business hours?

Our normal business hours are Monday to Friday, 9 AM to 6 PM. However, our team is available on-call as required.

Can I access my stored items whenever I need them?

Yes, our storage facilities offer easy access and retrieval options. We provide flexible rental plans to accommodate your needs, ensuring you can access your items as required.

What is included in your vehicle logistics services?

Our vehicle logistics services include the transportation of vehicles for car rental providers, fleet management companies, and private individuals. We ensure that vehicles are handled with care from pick-up to delivery.

Are my vehicles insured during transport?

Yes, we provide comprehensive insurance coverage for all vehicles during transport. This ensures that your vehicles are protected against any potential damage or loss.

Do you offer door-to-door vehicle transport services?

Yes, we offer door-to-door vehicle transport services for your convenience. Our professional drivers will pick up and deliver your vehicle directly to the specified locations.

How do you handle customer complaints or issues?

We take customer satisfaction very seriously. If you have any complaints or issues, please contact our support team, and we will address your concerns promptly. Our goal is to ensure a positive experience for all our clients.